When you contact customer service via Whatsapp or email for the first time, you will automatically be assigned a dedicated assistant. Your assistant will be responsible for answering and following up on all your questions today and everyday after. Your satisfaction is our top priority and your evaluation of him/her will determine their job rating.
- "Early bird" & "Pre-Order" : The product is being designed and is on sale in limited qty. Once the qty reaches the manufacturer's expectations, pre-orders will be closed and not available for purchase.
- "Pre-Order Close" : The product is in production and usually takes 3-12 months. Some products are still available for purchase at this phase, depending on the manufacturer. You can check the product state, or contact your assistant via Whatsapp to find out whether you can still add order.
- "Released" : Bulk production completed and products are being circulated in the collectors market. You can check the product state, or contact your assistant via Whatsapp to find out whether we have in stock pieces.
Refund
For "Early Bird" or "Pre-Order" products, can be refunded within 72 hours. For "pre-order closed" or "released" products, can be refunded before your assistant final confirms the order with you via Whatsapp or Email.
However, once final confirmation is done, you can only get maximum 60% refund if you want to cancel your order.
Shipping
Product price does not include shipping fee, shipping fee is additional. When the product is ready to be shipped, your assistant will proactively contact you via Whatsapp(or email if you want) to provide you with different shipping methods to choose from.
